Upstream Tech

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Account Manager, HydroForecast

  • Customer & Community
  • Full-time
  • US
  • Remote

Opportunity

Upstream Tech is a technology company that uses satellites and machine learning to help organizations manage and monitor natural resources. We are growing quickly and building out our business development team that connects partner organizations and customers to our services.

Specifically, we are looking for a talented team member to join our HydroForecast work in advancing the role of machine learning in hydrologic forecasts for renewable energy and the environment. 

Role

As a member of our Growth & Partnerships team, this individual will help ensure our HydroForecast customers are meeting their goals with our product, nurturing and managing the relationship from onboarding through renewal. You’ll manage relationships with our users, create processes for scaling customer support, assist the Product Manager with customer communications and developing user stories, and work with the sales team to foster expansion within an organization.

The right candidate is driven by our mission, has customer- or client-facing experience ideally in a customer success or account management role, and is self-motivated. We are seeking a team member who has the ability to work in a dynamic environment, has some knowledge of SaaS products, and a desire to work closely with a driven, remote team.

Responsibilities

  • Be a HydroForecast expert and advocate!

  • Lead new customer onboarding: facilitate the transition process between the sales team and the product team, and implement new processes to support growth as we work with an increasing number of customers

  • Manage customer support requests and work closely with the internal team to respond to customers

  • For key accounts and enterprise customers, serve as the dedicated customer point of contact and develop a knowledge of their technical needs and organizational goals 

  • Share responsibilities in renewal and expansion sales with existing customers

  • Scale our customer success and education strategy, such as through writing support documentation and organizing webinars, to creatively support a growing customer base

  • Work closely with the Product Manager to develop and communicate clear user stories that feed into the product development roadmap

Preferred Qualifications

  • Undergraduate degree in a relevant field (e.g., business, environmental management, data science, computer science, engineering)

  • Technical knowledge in one or more of the following: hydropower, hydrology, natural sciences, energy markets, conservation

  • Experience working in a customer- or client-facing context

  • Two to five years of work experience

  • Demonstrated creative problem solving skills

  • High level of attention to detail and strong project management capabilities

  • Comfort with technology and experience using project or customer management software platforms 

  • Strong written and verbal communication 

  • Located in the United States

You’d be a good fit if

  • You want to work at a small, impact-focused company. We measure our success with a triple bottom line and put our principles before profits.

  • You have highly refined executive functioning skills. 

  • You're pragmatic and want to get things done without sacrificing quality.

  • You're humble, empathetic, and understand that giving and receiving honest direct feedback helps everyone to grow.

  • You’re a great communicator, and can stay organized and manage your own time.

If you are passionate about the environment and technology, we encourage you to apply even if you don’t meet every qualification. 

We are proud to offer great benefits like 4 weeks of paid vacation and trans-inclusive health insurance plans (along with dental, vision and life insurance). We want our team to live full lives outside of work.

In addition to competitive salaries, we offer equity to new employees and other incentive compensation for overall team performance. 

Location 

Remote. We conduct business using technologies like Slack and video conferencing. We do a biannual in-person trip to work, bond, and celebrate our successes.

Travel. We are looking for someone with flexibility to travel for meetings and conferences on an as-needed basis, not exceeding 10% of time.

Applications will be reviewed on a rolling basis.

Upstream Tech is committed to building, supporting, and growing a diverse team. We have a standardized interview process designed to reduce individual bias, and have structured pay scales to prevent inequity. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Remote restrictions

  • Workday must overlap by at least 5 hours with Denver, CO, USA
  • Must be a resident of United States